FAQs

  • What are your shipping rates and policies?

    Standard shipping is a flat rate of $7

    Express shipping is a flat rate of $14

    All shipping costs are per order

  • Do you offer international shipping?

    At this time, we only sell and ship our products to customers in the United States. If you are outside of the United States and want to purchase a product reach out to us at CocoaMadeIt@gmail.com

  • What is your return policy?

    We hope you love your item as much as we enjoyed creating it, however, we are a small business and unable to accept returns right now. We are committed to providing our customers with high-quality products. If you are not satisfied with your purchase, please contact us and we will do our best to resolve the issue.

  • What materials are your products made from?

    Each product varies, but materials are generally listed in the product listing. If you have a specific question, please contact us.

  • How do I place an order?

    Orders can be placed directly on our website store. If you are experiencing any issues ordering, please contact us.

  • What payment methods do you accept?

    We accept all major credit cards and Apple Pay.

  • Can I cancel or change my order?

    If you have a concern about your order, please contact us at CocoaMadeIt@gmail.com

    If your order has not yet shipped, we will help you make any necessary changes.